Returns

Returns

Because every item is custom-made, to be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. If you are not satisfied with your item(s), please email us at support@nocoffeenoart.com with the reason, within 14 days of receiving your order. We will take each case independently and offer a replacement order, a store credit, or a refund depending on the issue.

We do not issue a store credit or monetary refunds for the following:

- Orders in which addresses are inputted incorrectly by the customer
- Orders in which the customer orders the wrong size
- Products that are worn, washed, marked, or damaged in any way

 Several types of goods are exempt from being returned. Personalized items in quantities of 3 or more, perishable goods such as food, flowers, newspapers, or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases. 

To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.

Refunds (if applicable)
Once your return is received and inspected, we will email you to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@nocoffeenoart.com and send your item to:

307 West 5th Street, North Manchester Indiana United States 46962.

 

Modify or Cancel Your Oder

You have 24 hours after placing your order to make any changes or cancellations. Contact our customer support team at support@nocoffeenoart.com

After 24 hours, it will be too late to make any changes to your order as it will already be in production.

 

Damaged And Flawed Items

At Nocoffeenoart, we do our best to ensure product quality and order accuracy.

In rare instances, you may receive a damaged item, poor-quality printing, or an incorrect product. When this happens, we’ll replace or refund your purchase to ensure your 100% satisfaction.

If this happens to you, please contact our customer support team at support@nocoffeenoart.com and send us a clear photo of your item with a brief description of the issue. 

Depending on the issue we will send you a replacement order or a refund. 

Note: Depending on your bank and payment methods, refunds may take 5-10 business days to process.

 

Order Not Received

If you haven't received your items 60 days after placing your order, please contact our customer support team at support@nocoffeenoart.com, or contact us online. 

We’re here to help, so don’t hesitate to reach out to us.


Shipping
Our products are shipped within 3-7 Days off-peak and 9-12 days on-peak using the following carriers: USPS, FedEx, UPS, China Post, and Yun Express. Check out the production page for those times by clicking here. To return your product, you should mail your product to: 

307 West 5th Street, North Manchester Indiana United States 46962. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you may vary. If shipping an item over $50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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